This website under the URL www.nielyhoetsch.com is operated solely by Niely Hoetsch Vienna.
You can contact us at:
Niely Hoetsch Vienna
Gärtnergasse 3/7-8
Mezzanin
1030 - Vienna
Austria
Tel & Whatsapp: +43 / (0)676 /628 6468
Email: atelier@nielyhoetsch.com
Company Registration no (UID): ATU62385412
EORI: ATEOS 1000092623
WKÖ Grundumlage: 724182
All orders placed by you are subject to our acceptance. We reserve the right at all times and at our sole discretion to refuse to accept an order for any reason and without liability to you.
Orders may only be placed by individual customers and corporations purchasing goods other than for resale. (Trade enquiries should be sent to atelier@nielyhoetsch.com).
After you have placed the order with us, we will send you an order confirmation by email with your order number and details of the product you have ordered.
If you provide us with an email address, we will follow the same procedures as for online sales but if not we reserve the right to follow an alternative process, which you will be advised of when you call. In either case acceptance of your order and a contract of sale between us is not formed until payment in full has been received and cleared.
We have made every effort to represent the colours of our products as accurately as possible. However due to differences in monitors we are unable to guarantee that the colour you will see on your monitor will reflect the true colour of the product.
If you have any questions about the product you may of course contact us by emailing atelier@nielyhoetsch.com.
All prices on the website are quoted in pounds sterling (€). They include VAT @ 20% (payable if delivery is within the EU) but exclude delivery charges, which are detailed separately.
Please note that on all orders placed for delivery outside the EU it is the customer’s responsibility to pay any subsequent import duties that may be applicable for deliveries within their own countries.
We may change the prices on the website at any time and without any notice.
We try to ensure that all prices given on the site are correct. However, mistakes can occur. If we have quoted an incorrect price on the site and if the correct price is lower than that quoted, we will automatically assume that you wish to continue with your order. However, if the correct price is higher than that originally quoted, we will contact you to ask if you still want to order the goods.
Niely Hoetsch Vienna takes the issue of the privacy and protection of your personal data very seriously. Niely Hoetsch Vienna is committed to complying with all relevant Data Protection legislation. We use the internet technology sometimes known as “cookies” to store the information that you give us. This helps us to understand the products you are interested in.
We do not store credit/debit card details you give us other than in connection with the transaction you authorise. We will not disclose any of your personal information to anyone outside Niely Hoetsch Vienna.
We may from time to time contact you with regard to our products and services. You can at any time request that we make no further contact with you by emailing us at atelier@nielyhoetsch.com.
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email us at atelier@nielyhoetsch.com or write to us at the following address:
Niely Hoetsch
Gärtnergasse 3/7-8
Mezzanin
1030 - Vienna
Austria