Absolutely! We are based in Vienna, Austria—the heart of Europe—and we are delighted to ship our exquisite headpieces to clients all over the world. Please keep in mind that delivery times may vary depending on your location, and customs clearance can occasionally lead to slight delays. If you have any questions or specific shipping needs, don't hesitate to reach out to us. For more details, you can explore our shipping information here.
You can pay your order with different secure payment systems:
Klarna
Apple Pay
Paypal
Google Pay
Credit Card
Stripe
Each of our headpieces is a unique work of art, crafted with the utmost care and precision. Since none of our pieces are mass-produced, lead times vary depending on whether the item is in stock or custom-made. For custom orders, we will provide an estimated timeframe once your request is placed. Your patience ensures the creation of something truly exceptional.
Stock Pieces & Custom Made:
Delivery times depend on our stock availability. For custom-made creations from our online shop, your order will be ready to ship within 2 to 5 working days.
Bespoke Pieces:
For made-to-measure, one-of-a-kind pieces, our lead time is typically 4 weeks, although we can make to tighter schedules where possible. A bespoke headpiece from Niely Hoetsch is more than an accessory—it's an expression of your individuality, a reflection of your style, and a symbol of timeless elegance. Every detail is meticulously considered, ensuring your headpiece will become a treasured heirloom that lasts a lifetime. Contact us to begin your bespoke journey. We would be honored to design a headpiece as unique as you.
We understand that selecting the perfect headpiece takes time, and sometimes the occasion approaches quickly. We’re always happy to try and accommodate rush orders for our clients. If your request is time-sensitive, please contact us before placing your order, and we’ll confirm the timeframe. A rush service may be available for an additional fee, depending on scheduling, availability of materials, and our current orders. We love helping our fashion-forward clients and brides look their best—reach out to check availability!
Yes! We offer a bespoke service and can colour match any outfit. Please read more here.
Yes, we work exclusively by appointment to ensure you receive our undivided attention and a truly personalized experience. If you’re in Vienna, or planning a visit, please be sure to contact us in advance. You can reach us by phone, WhatsApp, or email to schedule your appointment. We look forward to welcoming you!
Of course! You're welcome to bring your outfit along to your appointment. Trying it on with our headpieces will help you explore different shapes and colors, allowing you to perfectly visualize your final look.
Yes, absolutely! If you’re not in Vienna, we can arrange an online consultation to discuss your vision and expectations. This works beautifully to ensure we understand the occasion, your outfit, hair color, and any special requests. Feel free to share mood boards, inspirations, or fabric swatches for color reference. Once we’ve finalized the design, we’ll provide you with details on pricing, lead time, and shipping options.
You can find our detailed size guide here. It provides step-by-step instructions to help you get the perfect measurements for your bespoke headpiece.
Certainly! Our headpieces are designed to offer flexible positioning for a perfect fit. We’ll be delighted to advise you on the best way to style your headwear and any relevant etiquette to consider for your occasion. Your comfort and elegance are our top priorities!
Absolutely! All parcels are shipped via a registered and trackable service. Once your shipment is on its way, we’ll provide you with a tracking code, allowing you to follow your new headpiece’s journey from our atelier to your doorstep. If your order is time-sensitive, please reach out to us before placing your order so we can confirm the delivery timeframe.
Absolutely! Whether you choose from our Knot, Padded, Croissant, or Precious collections, headbands are versatile accessories that enhance any look. They flatter every face shape and complement all hair types, making them the perfect finishing touch to elevate your style. Invest only in quality headbands that speaks to you and experience the transformative power of this timeless accessory!